Your Role & Expectations

HomeYour Role & Expectations

Your Role & Expectations as a
Prime Eldercare Carer

Guidelines for Carers Using the Prime Eldercare Platform
Introduction

At Prime Eldercare, we believe in fair, transparent, and respectful working conditions for self-employed carers. While we do not employ carers directly, we are committed to ensuring every placement facilitated through our platform is safe, professional, and mutually beneficial for both carers and families.

This document outlines the key expectations and standards self-employed carers can anticipate when working through the Prime Eldercare platform. Our Community Standards provide further details on the responsibilities of families and carers in maintaining a positive working environment

Respect & Fair Treatment

  • Carers should always be treated with dignity, kindness, and professionalism by care recipients and their families.
  • Any verbal, emotional, or physical abuse will not be tolerated.
  • If a carer experiences mistreatment or feels unsafe, we will support them in leaving the placement promptly.

Privacy & Respect for Live-in Carers

Live-in carers must be given privacy and space in the home.

  • Families should allow carers their own personal time outside of working hours.
  • The carer’s personal belongings must be respected and kept secure at all times.

The Home Environment

Carers must be provided with appropriate living conditions to ensure their well-being during placements.

Basic Requirements for Live-in Carers

  • Private Bedroom – A dedicated room with a door for privacy
  • Fresh Bedding & Towels – Families should provide clean sheets, pillows, and towels
  • Safe & Functional Home – Essential appliances such as heating, a cooker, and washing facilities must be in working order.

Awareness of Household Members & CCTV

Families should inform carers before placement about:

  • Who else lives in the home, including family members or additional caregivers.
  • Any CCTV cameras inside or outside the home for transparency.

Carers should only provide support to the designated care recipient listed in the care request—additional duties for other family members should not be expected.

Care Requests & Responsibilities

A well-prepared and accurate care request ensures that both carers and families have aligned
expectations.

Families must provide a clear, up-to-date Care Request that accurately reflects:

  • Medical conditions
  • Medication routines
  • Personal care needs
  • Mobility & assistance levels
  • Night-time support requirements
  • Dietary needs & preferences

If a carer notices discrepancies between actual duties and the care request, they should:

  • Request the family to update the care request.
  • If the issue persists, contact Prime Eldercare support for assistance

Breaks & Time Off

Self-employed carers manage their own schedules and must agree on breaks with families before starting the placement

  • Break arrangements must be clearly discussed and confirmed before placement begins.
  • Any unexpected schedule changes should be communicated in advance by both parties.

Carers can manage breaks & schedules directly via the Prime Eldercare Carer Portal.

Night-Time Support

Live-in carers are typically expected to assist with night-time disturbances up to twice per night, with each instance lasting approximately 15 minutes

If a care recipient requires frequent night-time care, a waking night carer or additional support should be arranged.

Live-in carers should not be expected to provide full night care unless specifically agreed upon as a waking night placement.

No Specialist Nursing or Medical Duties

Carers using the Prime Eldercare platform are not expected to provide advanced medical or nursing services

Specialist care tasks that are not within a carer’s role include:

  • Medical Procedures – Wound care, injections, or glucose testing
  • Specialist Equipment – Stoma care, PEG feeding, or BiPAP/CPAP support
  • Controlled Drug Administration – Carers can prompt medication but cannot administer controlled substances
  • Complex Needs – Active addiction support or acute mental health crisis intervention
  • Deprivation of Liberty – Locking doors or restricting movement

Carers should only accept placements that match their skill level & experience

Final Notes: Your Rights & Our Commitment

At Prime Eldercare, we value the hard work and dedication of carers. We are committed to:

  • Ensuring fair pay and transparent conditions for carers
  • Providing tools for carers to manage their own schedule & applications.
  • Supporting carers in resolving disputes or issues with placements

If a carer feels uncomfortable in a placement or needs assistance, our Carer Support Team is available via chat, phone, or email.