What to Expect as a Self-Employed Carer

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Working with Prime Eldercare:
What to Expect as a Self-Employed Care

At Prime Eldercare, we value our carers and aim to provide exceptional support, industry-leading pay rates, and flexible placements to help you thrive in your role. This document outlines what self-employed carers can expect when working with Prime Eldercare.

We believe that high-quality care starts with happy and well-supported carers. That’s why we offer:

  • Top industry rates with no agency cut—you earn more while families pay less.
  • Travel costs covered to and from placements.
  • Double pay on bank holidays.
  • Exclusive benefits & rewards through our Prime Loyalty Plan.
  • 24/7 support from our dedicated team whenever you need it.

Our goal is to make your work as fulfilling, flexible, and rewarding as possible.

Competitive Pay & Transparent Payments

At Prime Eldercare, we ensure fair pay for carers while keeping costs affordable for families. Our best-in-industry pricing model ensures that carers earn more while families pay less—without agency markups.

  • Weekly Rates – Pay rates are shown upfront before you apply for a placement.
  • Short-Term & Ongoing Placements – Choose between live-in care, respite care, and visiting care.
  • Bank Holiday Pay – Double pay on official UK bank holidays.
  • Travel Expenses – We cover travel costs to and from placements, so you never pay out of pocket.

How You Get Paid

  • Families pay Prime Eldercare directly, and we handle payments securely to ensure carers receive their earnings on time, every week.
  • No hidden fees, no deductions—what you see is what you earn.
  • Earnings are tracked and managed through our Carer Portal.

Why Prime Eldercare?

  • You work directly with families, but we handle the payments—ensuring security and reliability.
  • We offer the best rates in the industry—no traditional agency markups.
  • Carers get paid fairly, and families save more—making care more accessible to everyone.

Dedicated Support & 24/7 Emergency Line

At Prime Eldercare, we provide comprehensive support to help you focus on what you do best—providing care.

  • Dedicated Carer Support Team – Available 7 days a week via phone, chat, and email.
  • 24/7 Emergency Hotline – If you ever need urgent help on placement
  • Carer Portal – Access FAQs, documents, training, and manage your placements all in one place.

In an emergency? Always dial 999 (emergencies) or 111 (non-emergencies) first. Once it’s safe, update the client’s family and inform Prime Eldercare.

Prime Loyalty Plan – Exclusive Rewards & Benefits

We believe in rewarding and supporting our carers—which is why we’ve launched the Prime Loyalty Plan.

  • Earn points for every placement completed—redeemable for rewards.
  • Exclusive discounts on groceries, travel, and fuel.
  • Free access to online training to boost your skills and earning potential.
  • Mental health support & well-being resources for a balanced work life.
  • Emergency financial support options for unexpected situations

Eligibility:

  • You become eligible after completing your first placement.
  • Sign-up takes just few minutes through our Carer Portal.

Your work is valuable—our loyalty plan ensures you get more than just a paycheck.

Respect & Protection for Carers

At Prime Eldercare, we believe every carer deserves fair treatment and respect.

  • Private space: Live-in carers must have their own private room with clean bedding and storage.
  • No discrimination: We do not tolerate any form of abuse or mistreatment.
  • Your safety matters: If a placement doesn’t feel right, you can request a change.

If you ever experience any issues on placement, contact us immediately. We take your well-being seriously.

Your Rights & Placement Expectations

Clear Placement Details:

Before you accept a role, you will have access to:

  • A full care plan outlining the client’s needs.
  • The home environment (who lives there, any pets, house rules)
  • Any specific requirements (e.g., dietary, mobility, medication reminders).

No Specialist Medical Care Required

  • Stoma care
  • PEG feeding
  • Wound care
  • Controlled drug administration
  • Ventilation support (e.g., CPAP, BiPAP)
  • Any procedure that requires a registered nurse

Breaks & Time Off Policy for Carers

Breaks:

  • Break times should be agreed before starting placements to ensure clarity for both carers and families.
  • Carers are entitled to statutory rest breaks in line with UK working time guidelines (for example, 2 hours of breaks per day for live-in carers).
  • Break arrangements should be realistic and flexible, ensuring the care recipient’s needs are met while the carer gets adequate rest.

Night-Time Support:

  • Carers may assist up to twice per night, with each instance lasting around 15 minutes.
  • If a care recipient requires frequent or prolonged night-time support, the family should arrange for additional care assistance (e.g., hiring a waking night carer).

Time Off & Booking Leave:

  • Carers should request time off in advance to allow families time to arrange alternative care.
  • The recommended process for booking time off:
  • Notify the family & Prime Eldercare Support Team at least 7–14 days in advance (unless it’s an emergency).
  • Use the Carer Portal (if available) to submit a leave request.
  • Ensure a smooth handover by communicating with the next carer (if a replacement is required).
  • Prime Eldercare will help families arrange alternative care where needed.
  • Easy Incident Reporting & Feedback

If anything unexpected happens on placement, you can log incidents directly in the Carer Portal.

  • Instantly update families and Prime Eldercare.
  • Review previous care logs to stay informed about the client’s situation
  • Ensure your notes help the next carer if you’re handing over a placement.

We monitor all placements to ensure fairness, quality, and safety for both carers and clients.

Why Carers Choose Prime Eldercare

  • Best rates in the Industry – No huge agency cuts so you earn more
  • Freedom & flexibility – Choose your own hours and placements.
  • Support when you need it – Our team is available 24/7.
  • Loyalty rewards & training – We invest in you because your work matters

If you ever experience any issues on placement, contact us immediately. We take your well-being seriously.

Ready to join? Sign up today and start finding placements that work for you.

0333 038 7717
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