Whistleblower Protection Policy

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Whistleblower Protection Policy

At Prime Eldercare, we are committed to maintaining a safe, ethical, and transparent care environment. We understand that speaking up about safeguarding concerns can feel daunting.

That’s why we have a strict no-retaliation policy for anyone who raises a genuine concern in good
faith.

What is Whistleblowing?

Whistleblowing is when an individual reports illegal, unethical, unsafe, or improper practices within an organization. This may include:

  • Mistreatment or neglect of a care recipient
  • Financial exploitation or fraud
  • Breach of safety standards
  • Harassment, discrimination, or unfair treatment
  • Failure to follow safeguarding protocols

Prime Eldercare fully supports carers and families who raise concerns. If you report an issue, we will investigate it thoroughly and ensure that you are protected from any negative consequences

How We Protect Whistleblowers

  • Confidentiality Guaranteed – Your identity will remain confidential unless you provide explicit consent to disclose it.
  • No Retaliation – Carers, families, or employees who report concerns in good faith will not face discrimination, job loss, or any other form of retaliation.
  • Anonymous Reporting Option – If preferred, concerns can be reported anonymously through our Whistleblower Reporting Form in the Customer and Carer Portals.
  • Legal Protection – Whistleblowers are protected under UK employment and safeguarding laws.

Any attempt to intimidate or retaliate against a whistleblower will result in serious action.

How to Raise a Whistleblower Concern

Option 1

Contact Our Whistleblower Protection Team

(Confidential Reporting Line)

0333 038 7717

Email: whistleblower@primeelder.co.uk

Option 2:

Submit an Anonymous Report via the Portal

  • Families & carers can submit a concern via their Customer or Carer Portal under the “Whistleblower Protection” section.
  • All reports are immediately reviewed by the Compliance & Safeguarding Team.

We take all reports seriously and will act promptly to investigate and resolve concerns.