Our Commitment to Safety & Trust
At Prime Eldercare, we firmly believe that every individual has the right to live safely, free from harm, neglect, or abuse. Our mission is to ensure that every care recipient, carer, and family member using our platform feels secure, supported, and empowered.
While we operate as an introductory agency, meaning carers are self-employed and independently manage care, we take safeguarding responsibilities seriously by maintaining high standards, clear reporting channels, and a dedicated safeguarding team to address concerns.
Safeguarding refers to the measures taken to protect adults at risk from harm, abuse, or neglect and promote their well-being. This includes physical, emotional, financial, and psychological protection, ensuring that all care recipients live with dignity, respect, and independence.
An adult at risk is someone who, due to age, disability, or circumstances, requires additional protection and support to stay safe. At Prime Eldercare, we refer to these individuals as Care Recipients.
Understanding the types of abuse is critical to preventing harm. Abuse can be intentional or unintentional, but regardless of its cause, it must be identified and addressed immediately
| Type of Abuse | Description |
|---|---|
| Physical Abuse | Hitting, slapping, pushing, rough handling, misuse of medication, inappropriate restraint. |
| Financial Abuse | Theft, fraud, coercion, scams, improper use of a person’s financial resources. |
| Sexual Abuse | Any unwanted sexual activity, including inappropriate touching, coercion, or exposure to explicit content. |
| Discriminatory Abuse | Racism, sexism, ageism, disability discrimination, homophobia, or religious prejudice. |
| Organisational Abuse | Poor care practices, inadequate staffing, and neglect in institutional settings. |
| Neglect & Acts of Omission | Failing to provide essential care, such as food, medical treatment, and personal hygiene. |
| Psychological Abuse | Threats, intimidation, cyberbullying, verbal abuse, or coercive control. |
| Domestic Abuse | Any form of violence or coercion by a family member, partner, or household member. |
| Self-Neglect | When an individual neglects their personal care, health, or safety, including hoarding. |
| Modern Slavery | Human trafficking, forced labour, domestic servitude, and exploitation. |
By understanding these risks, Prime Eldercare empowers families and carers to take swift action if they suspect any form of abuse.
.
We encourage all families, carers, and care recipients to report any safeguarding concerns immediately. Below are the steps to take if you suspect abuse, neglect, or any other safeguarding issue.
If someone is in immediate danger, dial 999 for emergency assistance.
Each local council has an Adult Safeguarding Team responsible for investigating concerns.
Find Your Local Authority:
For serious concerns, such as theft, assault, or neglect, report the matter to the police.
Emergency: 999
Non-Emergency (Retrospective Reports): 101
If you suspect or become aware of abuse, neglect, or harm, contact our Designated Safeguarding Lead (DSL):
Email: safeguarding@primeelder.co.uk
Operating Hours: Monday – Friday | 9 AM – 6 PM
Urgent Cases: Call our support team for immediate advice
All concerns are confidential and will be reviewed by our Designated Safeguarding Lead, who will assess, investigate, and coordinate with external authorities if necessary.
As an introductory agency, we do not directly employ carers, but we ensure that all self-employed
carers on our platform meet strict quality and safety standards.
Carer Vetting & Background Checks
Only carers who meet our high standards are approved to join our platform.
We continuously monitor the quality of care on our platform through:
What Happens After You Raise a Concern?
Once a concern is reported, our Safeguarding & Compliance Panel follows a structured process:
The case is reviewed within 24 hours by our Designated Safeguarding Lead.
If needed, we will gather information, speak to all parties involved, and consult external safeguarding authorities (if applicable).
We will communicate the findings, recommend further actions, and take necessary steps to ensure safety, well-being, and compliance with UK safeguarding laws.
Our team ensures that safeguarding concerns are fully addressed and that no further risks exist.
Our Safeguarding & Compliance Panel ensures that all safeguarding matters are handled with
care, transparency, and urgency. This multi-disciplinary team meets regularly to review policies,
investigate concerns, and uphold the highest standards of safety.
Panel Members Include:
Only carers who meet our high standards are approved to join our platform.
