Expectations for Prime Eldercare Carers

HomeExpectations for Prime Eldercare Carers

Expectations for
Prime Eldercare Carers

What It Means to Be a Carer with Prime Eldercare

At Prime Eldercare, we take pride in connecting families with skilled, compassionate, and professional carers. Our carer standards ensure that every client receives a safe, high-quality, and person-centred service, while carers have the flexibility to work in a way that suits them best. We understand that no two families are the same, which is why we uphold the highest professional standards, ensuring each care placement is built on trust, dignity, and reliability.

As a carer with Prime Eldercare, you agree to uphold the following core values and expectations:

Person-Centred Care & Independence

At Prime Eldercare, we believe that everyone should have the right to live life on their own terms.

We expect carers to:

  • Take time to understand the individual needs, routines, and preferences of the care recipient.
  • Encourage independence, helping clients retain as much control over their daily lives as possible.
  • Treat care recipients with dignity, compassion, and respect, ensuring care is delivered safely and in a way that aligns with their personal choices.

Work Within Your Experience & Training

We trust that care recipients are in safe and capable hands with our carers. To maintain safety and
professionalism:

  • Only apply for placements that match your skills, training, and experience.
  • Read the care placement details carefully to ensure you are comfortable with the requirements.
  • Seek clarification from the family, client, or healthcare professionals if unsure about any aspect of care.

Specialist tasks that carers should NOT undertake through our platform:

  • Stoma care
  • PEG feeding
  • Wound care & dressing changes
  • Ventilation & oxygen therapy (CPAP/BiPAP)
  • Administration of controlled drugs, injections, pessaries, enemas, or suppositories
  • Active addiction or severe mental health disorder care
  • Any actions that could restrict a person’s liberty (e.g., locking doors to prevent them from leaving)

If specialist care is required, the client should seek guidance from a qualified medical professional.

Respect Clients & Their Homes

  • Always treat clients, their families, and their homes with the utmost respect.
  • Be mindful that you are in someone’s personal space, so maintain cleanliness and professionalism at all times
  • Respect privacy, personal boundaries, and family dynamics
  • Discrimination of any kind is not tolerated.

We do not tolerate discrimination based on race, gender, religion, age, disability, sexual orientation, or any other characteristic.

Reliability, Accountability & Transparency

We expect all carers to be honest, dependable, and responsible.

  • Show up on time for all placements and communicate promptly if plans change
  • If you need to take time off, provide as much notice as possible to allow families to make alternative arrangements.
  • Keep detailed records where required (e.g., care notes, medication prompts).
  • Be open about any challenges or concerns—whether they relate to the client’s well-being or your own ability to provide care.

Your reliability directly impacts the quality of care a client receives.

Professionalism & Proactivity

  • Maintain a professional appearance and act in a way that reflects trustworthiness and competence.
  • Work collaboratively with the care recipient, their family, and any involved healthcare professionals
  • Report concerns immediately if you notice a decline in the client’s well-being. Depending on the situation, this may involve:
  • Notifying the family
  • Contacting the client’s GP, social worker, or medical team
  • Raising safeguarding concerns through the appropriate channels
  • Limit personal mobile phone use during placements—use only in emergencies or on pre-agreed breaks.

Communication & Updates

Clear and professional communication is essential

  • Maintain polite, respectful, and transparent interactions with clients, their families, and colleagues.
  • If a care recipient’s needs change over time, discuss updates with the family and ensure their care preferences remain accurate.
  • Encourage families to update the care request regularly so that care remains appropriate to their needs

If you’re unsure about any aspect of care, always ask rather than assume.

Confidentiality & Data Protection

Protecting privacy is a legal and ethical responsibility

  • Keep all client information confidential and never share personal details without clear consent
  • Do not take or share photos, videos, or medical information unless explicitly authorised.
  • Adhere to GDPR and UK data protection laws when handling sensitive information.

Failure to protect confidentiality could result in legal consequences.

Why These Standards Matter

At Prime Eldercare, we are committed to delivering outstanding care and maintaining a trusted platform. By following these guidelines, carers can build strong, lasting relationships with families while ensuring the highest level of support for those in need.

Together, we’re redefining care—one placement at a time.

Need support? Our team is available 7 days a week to assist carers with questions, placement
concerns, or safeguarding matters.

0333 038 7717
support@carelio.co.uk